Trust11 Fantasy Sports Private Limited operates the portal in India, which offers cricket, football, basketball, hockey and kabaddi fantasy games through the web-portal trust11.in and partner website(s) and mobile application(s) (collectively referred to as the “Portal”) (Trust11 Fantasy Sports Private Limited referred to herein as “Trust11” or “we” or “us” “our”).
Trust11 respects the privacy of its Users and is committed to protect it in all respects. With a view to offer an enriching and holistic internet experience to its Users, Trust11 offers a vast repository of Services. Kindly take time to read the 'About Us' section to know more about Trust11. Most of the Services are offered for free but you may need registration to participate in Trust11's online games. The information about the User is collected by Trust11 as (i) information supplied by Users and (ii) information automatically tracked during User's navigation on Trust11.
To avail certain Services on the Portal, Users would be required to provide certain information for the registration process namely:
3. Email address
4. Date of birth
In the course of providing you with access to the Services , and in order to provide you access to the features offered through the Portal and to verify your identity, secure your account details, you may give us the permission to capture, record your device information, operating system information, network information, location information. You may also be required to furnish additional information, including your Permanent Account Number.
In certain instances, we may also collect Sensitive Personal Information (“SPI”) from you on the Portal. SPI means such personal information which consists of information relating to your physical, physiological and mental health condition; medical records and history; biometric information, sexual orientation and financial information, such as information regarding the payment instrument/modes used by you to make such payments, which may include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. This information is presented to you at the time of making a payment to enable you to complete your payment expeditiously.
All required information is specific and based on the kind of Game/ Services the User wishes to participate in or access, and will be utilized for the purpose of providing services, including but not limited to the Services requested by the User. The information as supplied by the Users enables us to improve the Services and provide you the most user-friendly game experience.
Trust11 may also share such information with affiliates and third parties in limited circumstances, including for the purpose of providing services requested by the User, complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.
Trust11 may also share information as provided by you and data concerning usage of the Services and participation in the Games with third party service providers engaged by Trust11, for the purpose of data analytics or other similar purposes, for the purpose of storage, improving the services and helping Trust11 serve you better.
Where we propose to use your personal information (that is, information that that may be used to identify the User and that is not otherwise publicly available) for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.
By using the Portal, you hereby expressly agree and grant consent to the collection, use and storage of this information by Trust11. Trust11 reserves the right to share, disclose and transfer information collected hereunder with its own affiliates. In the event Trust11 sells or transfers all or a portion of its business assets, consumer information may be one of the business assets that are shared, disclosed or transferred as part of the transaction. You hereby expressly grant consent and permission to Trust11 for disclosure and transfer of information to such third parties. Trust11 may share information as provided by you and data concerning usage of the Services and participation in the Game with its commercial partners for the purpose of facilitating user engagement, for marketing and promotional purposes and other related purposes. Further, Trust11 reserves the right to disclose personal information as obligated by law, in response to duly authorized legal process, governmental requests and as necessary to protect the rights and interests of Trust11.
To improve the effectiveness and usability of the Portal for our Users, we use "cookies", or such similar electronic tools to collect information to assign each visitor a unique random number as a User Identification (User ID) to understand the User's individual interests using the identified computer. Unless the User voluntarily identifies himself/herself (e.g., through registration), Trust11 has no way of knowing who the User is, even if we assign a cookie to the User's computer. The only personal information a cookie can contain is information supplied by the User. A cookie cannot read data off the User's hard drive. Trust11’s advertisers may also assign their own cookies to the User's browser (if the User clicks on their ad banners), a process that Trust11 does not control.
Trust11's web servers automatically collect limited information about User's computer's connection to the Internet, including User's IP address, when the User visits the Portal. (User's IP address is a number that lets computers attached to the Internet know where to send data to the User -- such as the web pages viewed by the User). The User's IP address does not identify the User personally. Trust11 uses this information to deliver its web pages to Users upon request, to tailor its Portal to the interests of its users, to measure traffic within the Portal and let advertisers know the geographic locations from where Trust11's visitors come.
All information gathered on Trust11 is securely stored within Trust11- controlled database. The database is stored on servers secured behind a firewall; access to such servers being password-protected and strictly limited based on need-to-know basis. However, we understand that as effective as our security measures are, no security system is impenetrable. Thus, we cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Further, any information you include in a posting to the discussion areas will be available to anyone with Internet access. By using the Portal, you understand and agree that your information may be used in or transferred to countries other than India.
When Trust11 presents information to it's online advertisers -- to help them understand our audience and confirm the value of advertising on the Portal -- it is usually in the form of aggregated statistics on traffic to various pages within our site. When you register with Trust11, we contact you from time to time about updating your content to provide features which we believe may benefit you.
Several deceptive emails, websites, blogs etc. claiming to be from or associated with Trust11 may or are circulating on the Internet. These emails, websites, blogs etc. often include our logo, photos, links, content or other information. Some emails, websites, blogs etc. call the user requesting the user to provide login name, password etc. or inform the user that the user has won a prize/ gift or provide a method to commit illegal/ unauthorized act or deed or request detailed personal information or a payment of some kind. The sources and contents of these emails, websites, blogs etc. and accompanying materials are in no way associated with Trust11. For your own protection, we strongly recommend not responding to such emails or using these websites, blogs etc. We may use the information provided by you to Trust11, including your email address or phone number, to contact you about the Services availed by you or to inform you of our updated Services if any.
Trust11 DOES NOT WARRANT THAT THIS PORTAL, IT’S SERVERS, OR EMAIL SENT BY US OR ON OUR BEHALF ARE VIRUS FREE. Trust11 WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS PORTAL, INCLUDING, BUT NOT LIMITED TO COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, GOODWILL, BUSINESS OPPORTUNITY, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES. IN NO EVENT WILL Trust11 BE LIABLE FOR ANY DAMAGES WHATSOEVER IN AN AMOUNT IN EXCESS OF AN AMOUNT OF INR 100.
Users are entitled to request Trust11 to delete their User accounts and their personal information by sending an email with their written request to email@example.com
We will do our best to respond promptly and in any event within one month of the following:
As an alternative to account deletion, by writing to firstname.lastname@example.org, you also have the option to request either:
If you proceed with permanent deactivation of your account, you will lose access to the Portal and the Services, including any User data and personal information associated with your account. Users may request for account restoration within six (6) months from the date of notification of account deletion by Trust11 by writing to email@example.com
When you request deletion of your data, we follow a deletion process that ensures that your data is safely and completely removed from our servers or retained only in anonymised form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you request deletion and when copies are deleted from our active and backup systems.
You will promptly notify Trust11 if there are any changes, updates or modifications to your information. Further, you may also review, update or modify your information and user preferences by logging into your Profile page on the Portal.
Any questions or clarifications with respect to this Policy or any complaints, comments, concerns or feedback can be sent to Trust11 at: firstname.lastname@example.org