Frequently Asked Questions

What is fantasy sports?

Fantasy Sports is a game that you can play using the Internet where the participants assemble teams composed of proxies of real-life cricket players. It is based on the performance of these players in actual matches that these teams compete.

How does fantasy cricket work?

In this online game, a virtual team of real cricket players is created and points are scored based on how they perform in real-life matches. A tournament winner must earn the most points and sit at the top of the leaderboard.

What is Trust11?

Trust11 is an Indian fantasy sports platform that allows users to play Indian fantasy cricket online.

How can I download Trust11 app?

In the App Store, you can just search for Trust11 and download it. Alternatively, if you use an Android phone, you will need to download the Trust11 Android app from the Trust11 official website to play cash games, since the Play Store does not accept cash games. Alternatively, if you would like a link to download the Trust11 APK file/app, contact us.

How do I register on Trust11?

There is few steps for the user registration on Trust11.

  • Install Trust11 App
  • Click on centre bottom register button
  • Enter full name and mobile number
  • Enter invitation code (optional)
  • Click on register button

* If you are a resident of all these states "Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim or Telangana" then you can visit this platform only but there is no permission to sign up or play any game as the government only restricts fantasy sports in these states.

How do I register using an Invitation code on Trust11?

It is same like registration, just follow simple steps:

  • Install Trust11 App
  • Click on center bottom register button
  • Enter full name and mobile number
  • Enter invitation code
  • Click on register button

How can I play online Fantasy Cricket on Trust11?

Register on Trust11 App with your mobile number first and then follow below steps:

  1. Just choose the contest
  2. Pay entry fees
  3. Make your 11 players virtual team
  4. Select captain and vice-captain from the selected team
  5. Join the match and earn points based on selected player’s on field performance.

Can I open more than one account on Trust11?

No, only single user account is possible as the user cannot register or operate with more than one user account at Trust11.

How do I login on Trust11 app?

You just have to open the Trust11 application and enter the mobile number and click on the next button and an OTP will appear on your entered mobile number and you can login by submitting that OTP in the application.

What to do in case if I have not received OTP?

Generally OTP receives within 2 minutes but still if you have not received then below reasons be there:

  • Incorrect mobile number
  • Mobile network issue
  • Do not disturb (DND) services activated

* You do not need an OTP If you’ve logged in using Facebook or Google with the same account/team name earlier, you can use these methods to log in on your Android phone.

How to deposit money to play?

ou can follow the steps to deposit the amount:

  • Open Trust11 app
  • Click on top right add cash button
  • Click on Add cash
  • Enter amount to add
  • Select payment mode & deposit

How do I withdraw my winnings?

Here are the steps for the withdrawal:

  • Click on the Manage Balance
  • Go to withdraw
  • Insert the amount you wish to withdraw from your winnings
  • Click on withdraw button

* You can put a withdrawal request only if:

  • Your Trust11 account is verified
  • Winning amount Rs. 50 or more

* A few important points to keep in mind when you put a request for withdrawal:

  • You can place up to 3 withdrawal requests a day i.e. a minimum of Rs. 50 and a maximum of Rs. 1 Crore
  • Withdrawal requests up to Rs. 2,00,000 are processed on the same day and can take up to 3 working days to get credited to your verified bank account.
  • Withdrawal requests above Rs. 2,00,000 are processed the next day and can take up to 3 working days to get credited to your verified bank account.

Can I withdraw cash bonus?

You cannot withdraw cash bonus. You can only use this bonus amount to join public contests.

Do I have to pay taxes when I withdraw my winnings?

Tax deduction at source (TDS) may be applicable to your winnings as per law. A 30% TDS is currently applied to winnings over Rs. 10,000. The remaining amount (after tax deduction) gets credited to your Trust11 account as 'Winnings'. Since TDS is already deducted from your winnings, NO additional tax is deducted when you place a withdrawal request. *The rate of TDS and/or the exemption limit may change from time to time.

Can I use someone else's bank details on my Trust11 account?

No, you can verify only your bank account.

* If you don’t have a bank account, your winnings will keep accumulating in your Trust11 account and you can use that amount to join contests.

Is there any daily withdrawal limit on Trust11?

Yes, you can put up to 3 withdrawal requests a day, not exceeding a total value of Rs. 1 Cr.

If other players rank the same as me, how much will I win?

The winnings will be equally split between all the players who tied up for that rank.

How is the prize money distributed when the contest has multiple winners?

The winnings are split equally between all the winners for that rank. Tap on the total number of winners for the contest to see the details about how the prize money will be distributed.

For example, if two winners tie for 1st rank, the winnings for 1st rank and 2nd rank will be split equally between both the winners.

When are winnings added to the Trust11 account?

Usually within 4 hours after the match is completed and winners are declared! But in case if the matches ending late at night then your winnings will be added to your Trust11 account in the next morning after the match winners are declared.

What is cash bonus?

Cash Bonus is given as a gift to Trust11 players. You can use it to join any public cash contests. It is valid for 11 days from the date it has been credited on.

How do I earn cash bonus?

There are certain ways to earn cash bonus!

  • Invite Friends
  • Trust11 Champions Program
  • Ongoing Promotions
Contests Joined Cash bonus balance Entry Fee Used cash bonus
1 Contest Rs. 100 Rs. 50 Rs. 25 (Rs. 25 is higher then 10% of entry fees)

How is my cash bonus utilized on Trust11?

Cash Bonus can be used to pay 10% or Rs. 25 (whichever is higher) of the total entry fee for a match, i.e. the fee to join contests.


* A match entry amount of 10% is less than Rs. 25 Cash Bonus. Therefore, Rs. 25 Cash Bonus will be used here.

* While using a Cash Bonus, please remember:

  • Cash Bonus can be used only to join public contests
  • You can use a Cash Bonus to join cash contests only if you've deposited cash in your Trust11 account.

What will be the validity of Cash Bonus?

The Cash Bonus that was credited earlier will be used first, so that your Cash Bonuses do not go to waste. Cash Bonuses are valid for 14 days from the date they are credited.

How can I check my Trust11 account balance?

There are three categories to check account balance:

  1. Deposit: Cash you added to your Trust11 account, and have not used it yet to join any cash contest
  2. Winnings: Amount you earn by joining (and winning) cash contests
  3. Cash bonus: Amount added to your Trust11 account as a gift that can be used to join more contests. This one’s on us!

* When a transaction is successful, you will receive a confirmation email with your transaction details.

Where can I check my transaction history on Trust11?

Checking the transaction history is very easy, just click on the Manage Payment section and click on the My Transaction button.

Can I transfer balance from one Trust11 account to another Trust11 account?

No, You cannot transfer your balance to another Trust11 account.

How my account balance will be utilised while joining paid contests?

Your account balance will be utilised as per below:

For private contests For public contests
- Cash bonus (as per cash bonus rules)
Deposits Deposits
Winnings Winnings

How do I add cash via UPI?

Side Navigation Menu > Manage Balance > Add Cash > Amount to add > Add

  • Select UPI and choose your preferred payment gateway
  • Follow the instructions given on your screen to complete the payment.
  • Alternatively, you can enter your UPI ID directly in the box below the UPI options.

This will redirect you to your bank’s website to complete the transaction.

When is any match cancelled/abandoned on Trust11?

Here are some reasons why match gets cancelled or abandoned:

  • Due to rain
  • A real match is abandoned before it starts or before a single ball is bowled
  • When a match is called off during gameplay for any reason, there is no match result

* Whenever the real match has a result, we'll determine the fantasy contest winners based on the final tally of scorecards we receive if the real match was not entirely a Super Over.

What happens when a match is tied?

Winners are determined by the players' performances during the match. At the end of the match, fantasy points are calculated, and winners are determined by rank.

What happens in case T20/ODI matches are not played fully or abandoned?

All fantasy contests for any match that is abandoned or doesn't have a result are also abandoned, and all entry fees are refunded. The refund should appear in your Trust11 account within a few hours.

What happens if a Test match is drawn?

If a Test match is declared drawn with neither of the teams completing a single inning, the match will be cancelled and the entry amount will be refunded in few hours and If a Test match is declared drawn with either team (and not necessarily both) completing a single inning, the match will be considered to have completed and the entry fees will not be refunded back.

Steps to create a team?

Remember below points while creating a team

  1. Select total 11 players for team creation
  2. You can select maximum 7 players from one team
  3. Minimum – Maximum players should be as per below table:
  4. Player Type Minimum Maximum
    WK (Wicket Keeper) 1 4
    BAT (Batsman) 3 6
    AR (All Rounder) 1 4
    BWL (Bowlers) 3 6
  5. Select Captain (earns points x 2)
  6. Select Vice-Captain (earns points x 1.5)
  7. Save the team and join the contest.

How many number of team can we create per match on Trust11?

Upto 20! Trust11 fantasy sports game allows you to create 20 different teams and participate in contests with more than 10,000 spots. Refer below table for more clarifications:

Size of Contest Teams you can enter
1 to 10 spots 1 Team
11 to 100 spots 6 Teams
101 to 9,999 spots 11 Teams
10,000+ spots 20 Teams

Can I edit or change a team after the match starts?

No, once the match is started, you will not be able to make any changes to it.

Can I join a contest with multiple teams?

  • Mega contest: You can join single contest with multiple team.
  • Private/head to head contest: You cannot join single contest with multiple team.

Can I delete or edit a team?

No, you cannot delete the team once created but yes if you want to edit or want to make any change in it, you can do it before the match starts.

How do I verify my KYC to be eligible for withdrawals?

You have to verify the account for successful withdrawals that you won by entering valid PAN Card and Bank account details and here are the steps to complete this process:

PAN Card verification steps:
  1. Open the Verify Account page in the Trust11 app
  2. Click on the green Verify button beside PAN Card
  3. Enter valid details and upload clear photo of PAN Card
  4. Click on submit for verification
Bank account details verification steps:
  1. Open the Verify Account page in the Trust11 app
  2. Click on the green Verify button beside Bank A/C Number
  3. Enter valid / active bank account details
  4. Click on submit for verification

*Note: After clicking submit for verification, our system generally takes 1 working day to verify the submitted PAN Card and Bank account details.

Can I edit my user information?

Yes. You can edit user information, just login to your Trust11 account and clicks on “Edit profile” on the top right of the page.

How TDS on winnings works?

Here is some information on how we calculate your net winnings:

Example 1.

You joined a contest with Entry Rs. 2,000 and you won Rs. 12,000

Your Net Winnings will be (Rs. 12,000 - Rs. 2,000) = Rs. 10,000. There is no TDS for this contest since tax is only applicable when your net winning is more than Rs. 10,000. * If you win Rs. 13,000 in this contest, your net winning will be (Rs. 13,000 – Rs. 2,000) = Rs. 11,000 and a 30% TDS will be applicable on Rs. 11,000.

Example 2.

You joined a contest with Entry worth Rs. 1,000 used a Cash Bonus worth Rs. 500, won Rs. 20,000

Your Net winnings will be Rs. 20,000 - Rs. 500 = Rs. 19,500. Here, Rs. 500 Cash Bonus being a promotional incentive, is excluded while working out TDS on net winnings.

When will I get TDS certificate?

Within 3 months from your date of winning, only if you have a PAN verified Trust11 account. We’ll send your TDS certificate to your verified email ID.

Which fantasy cricket contest can I join on trust 11?

Practice contest, Public contest, Private contest, Head to head contest & Mega contest.

When do I get my winnings?

Withdrawals processed through IMPS should be credited almost instantly or within 3 working days. NEFT should be credited within three working days after it is sent.

ow are Trust11 points calculated?

Trust11 points system calculated on the basis of the real performance or on-filed performance of the players in actual matches. Check Trust11 point system details Here

Is it safe to add money on Trust11?

We offer a wide range of payment methods to ensure that your personal information is safe and secured with Trust11. Click here to learn more.

Is the Trust11 app free or paid?

Yes, The Trust11 app is free to download, install and use.

Trust11 allow to play free sports games?

Yes, It is absolutely free to play in "Practice" leagues and contests if you are a beginner, you can improve your skill level by playing these for free. Once you gain confidence, you may play for cash and win big!

Which other sports or games can I play on the Trust11 App?

You can play cricket games only at the moment on Trust11 App.

Does it cost to download the Trust11 App?

It's absolutely free to download the Trust11 App! So, go ahead and download the Cricket App now!

Why should I download the Trust11 App for Fantasy Cricket?

Trust11 is India’s most trusted and fastest growing cricket fantasy sports platform with strong immediate support and services.

What if I have signed up but did not received a registration email on Trust11 App?

If you have entered incorrect email id then you will not get confirmation email so check entered email id first. Also contact our support team to resolve this issue.

Can I participate in any cricket contest if my age is under 18 years?

No, persons below age 18 years are not permitted to participate in any of contests on Trust11 app. The user will have to enter real date of birth at the time of getting access to the Trust11 platform.

Should I download Trust11 App for cricket fantasy?

Absolutely, Trust11 is one of the India’s fastest growing safe and secured fantasy app that you will enjoy to play on! With multiple daily contests, simple user-interface & immediate support.

Cricket fantasy game is gambling?

No, cricket fantasy game does not consider as a gambling. When you play on the Trust11 fantasy cricket app, you are using your knowledge to anticipate the performances of players in a real live match and earn money through the right projections.

Is there any trick to winning Trust11 fantasy cricket?

There is no any trick to winning the fantasy cricket as it totally based on your research and analytical skill for the players to win the rewards. Winnings is 100% based on your knowledge about players performance and team stats.

I don't know much about fantasy sports – can I still play?

Yes, absolutely. We also provide the facility to play practice matches on Trust11 so any new user who wants to play free matches can play.

How can I keep my Trust11 account safe?

You can keep your account safe by never providing OTP, PAN card details, Bank account details with anyone. Also, never install unauthorised applications. Trust11 never share cash bonus or any vouchers on any other platforms, also we do not share any email for the same.